Returns And Exchanges
Welcome to the Returns and Exchanges page of Upscale Bargain, where your satisfaction is our top priority. We understand that sometimes purchases may not meet your expectations, and we want to ensure a seamless and stress-free process for returning or exchanging items.
Our Policies
At Upscale Bargain, we have implemented a comprehensive returns and exchanges policy to accommodate various situations. We believe in transparent communication and fair practices, so please familiarize yourself with the following guidelines:
Eligible Items
We accept returns and exchanges for most items, excluding perishable goods, intimate items, and items marked as "final sale." Eligible products must be unworn, unused, and in their original packaging.
Timeframe
You have up to 30 days from the date of purchase to initiate a return or exchange request. After this period, we may not be able to process your request, so please ensure prompt action.
Requirements
To successfully return or exchange an item, it is important to meet the following requirements:
- The item must be in its original condition.
- All original tags and labels must be intact.
- Include the original receipt or proof of purchase.
Return Process
Returning an item with Upscale Bargain is a simple process. Follow these steps to initiate your return:
- Visit our website and navigate to the 'Returns and Exchanges' page.
- Fill out the provided online form with the required information, including your order number, contact details, and reason for return.
- Once submitted, our customer service team will review your request and provide you with a return authorization number.
- Package the item securely, ensuring it is protected during transit.
- Include the return authorization number on the package, as failure to do so may result in delays in processing your request.
- Ship the item back to us using a reliable shipping method. We recommend using a tracked service for added security.
- Once we receive your package, our team will inspect the item and process your refund or exchange accordingly.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the same return process mentioned above. Ensure to indicate your preference for an exchange on the online form, and our team will assist you in finding the perfect replacement.
Refunds
Upon receiving and approving your returned item, we will initiate the refund process. Refunds are typically processed within 5-7 business days and credited back to your original payment method. Please note that with certain payment providers, it may take additional time for the refund to reflect in your account.
Contact Us
If you have any inquiries or require further assistance regarding returns or exchanges, please don't hesitate to reach out to our dedicated customer service team. We are here to help and ensure your shopping experience at Upscale Bargain exceeds your expectations.
Thank you for choosing Upscale Bargain. We value your trust and look forward to serving you again in the future.
