Our Policy | Caspian Oriental Rugs
Return and Refund Policy
At Upscale Bargain, we take pride in providing you with high-quality Oriental rugs that meet your expectations. If you are not satisfied with your purchase, our return and refund policy ensures your peace of mind.
We offer a hassle-free 30-day return policy. If the rug you purchased doesn't meet your requirements or if you simply change your mind, you can return it within 30 days of delivery. We only ask that the rug is in its original condition and packaging, free from any damage or signs of use.
Once we receive the returned rug and it passes our inspection, we will issue a full refund, excluding any shipping or handling fees. Please note that we do not accept returns of customized or made-to-order rugs.
Shipping and Delivery
At Upscale Bargain, we understand the importance of prompt and reliable delivery when it comes to your Oriental rug purchase. We work with trusted shipping partners to ensure your rug arrives in perfect condition and on time.
For all orders within the continental United States, we offer free standard shipping. Depending on your location, delivery usually takes between 3 to 7 business days. Expedited shipping options are also available at an additional cost.
For international orders, shipping charges may apply based on the destination and size of the rug. Please contact our customer support team for a detailed shipping quote and estimated delivery time.
Warranty
At Upscale Bargain, we stand behind the quality and craftsmanship of our Oriental rugs. We offer a comprehensive warranty to ensure your satisfaction and peace of mind.
All our rugs come with a manufacturer's warranty that covers any defects in material or workmanship for a specified period. The duration of the warranty may vary depending on the rug's brand or collection.
If you encounter any issues with your rug during the warranty period, simply contact our customer support team. We will guide you through the warranty process and work towards resolving the issue to your satisfaction.
Customer Support
At Upscale Bargain, we value your trust and aim to provide exceptional customer support throughout your Oriental rug journey.
If you have any questions, concerns, or need assistance with your purchase, our knowledgeable and friendly customer support team is here to help. You can reach us via phone, email, or through our website's live chat feature.
We strive to respond to all inquiries promptly and provide you with the best possible assistance. Your satisfaction is our priority, and we are committed to ensuring a seamless and enjoyable shopping experience.
Conclusion
At Upscale Bargain, our policy is designed with your satisfaction in mind. From our flexible return and refund policy to reliable shipping and delivery, and comprehensive warranty coverage, we aim to exceed your expectations at every step.
Shop confidently knowing that we are committed to providing you with the highest quality Oriental rugs, backed by exceptional customer support. Explore our collection today and experience the beauty and elegance of Caspian Oriental Rugs.
